ACHIEVING YOUR SATISFACTION:

We will follow this procedure to achieve your satisfaction:

Our Customer Satisfaction Policy

• -All claims must be made within 30 days of receipt of the garment
• -Garment must still have the tags on, showing that it was not worn
• -Free Do-Over's will only be done within 7 days of receipt of garment & with tags on
• -The Complaint Resolution process may take anywhere from a few days to a few weeks to evaluate the complaint and bring about resolution

• -Manufacturers' - Lyerly's followed the care label but the garment sustained some damage such as shrinkage or color loss
• -Customer - garment stains, insect damage, perspiration stains, previous damage, home care remedies, garment's age, uncertainty over # of items left with us
• -Lyerly's - damage by mechanical means, improper stain removal, not pressed properly, and failure to follow garment's care label
• -Unclear - send to the International Fabricare Institute (IFI) for evaluation (both parties will share the cost)
• -Customer Release - garment is fragile & customer bears full risk of cleaning

• -Manufacturer's - buyer must take garment must be taken to place of purchase for a refund or exchange
• -Customer - if the garment came in damaged, it will come out damaged. NOTE: Lyerly's is responsible only for the number of items on the ticket which is evidence of the number of items that came in to us
• -Lyerly's - if the fault lies with us, we will:
• -Clean or press the item again for free
• -Use the IFI Fair Claims Guide (also used by the Better Business Bureau) to calculate the value of the garment (adjusted to garment's life expectancy, age & condition)
• -Store credit (provided the customer does not have original sales receipt)
• -Cash settlement (provided the customer can provide the original sales receipt)